Terms & Conditions

These Terms and Conditions ("Terms") govern your relationship with the operator of the online gambling services offered via winspiritbet-ca.com to users from Canada under the brand "Winspirit Casino" ("Winspirit Casino"). By accessing or using the website and related services, you agree to be bound by these Terms. If you do not agree, you must not use the services. These Terms are effective as of 1 January 2025 and remain in force until updated or replaced, but in any event no later than 31 December 2026.

Definitions

For the purposes of these Terms, the following definitions apply:

• Operator: Complete Technologies N.V., a public limited company registered under the laws of Curaçao with registration number 137314, holding online gambling license 8048/JAZ2014-044 issued under the Antillephone N.V. master license, and any of its affiliated entities including Complete Technologies Limited (Cyprus, HE 356402) acting, among others, as payment processor.
• Website: The online platform accessible at https://winspiritbet-ca.com, including all subdomains, mobile versions, and related interfaces, branded as "Winspirit Casino" or "Winspirit Casino".
• Services: All products and functionality made available by the Operator through the Website, including but not limited to online casino games, live casino, promotional offers, bonus programs, account facilities, payment processing and customer support.
• User or Player: Any natural person who accesses the Website, registers an account, or otherwise uses the Services, regardless of whether they place bets or deposit funds.
• Account: The personal, single-player account registered in the name of a User on the Website, used to access the Services, hold funds, place bets, participate in bonuses and manage personal information.
• Bet or Wager: Any stake of real money or bonus funds placed by a Player on the outcome of a casino game, live casino event or any other gambling activity offered on the Website.
• Balance: The total amount of funds held in a Player's Account at any given time, including (as applicable) separate real-money and bonus-money sub-balances.
• Bonus: Any promotional value credited to a Player's Account by the Operator, including but not limited to welcome bonuses, reload bonuses, free spins, cashback, tournament prizes or other promotional rewards, which may be subject to specific conditions and wagering requirements.
• Wagering Requirements or Wager: The total amount of bets that must be placed using bonus funds (and, where applicable, associated deposit funds) before the Bonus or any winnings derived from it may be converted to withdrawable real money.
• KYC (Know Your Customer): The identity verification procedures implemented by the Operator in accordance with applicable anti-money laundering ("AML") and counter-terrorist financing ("CTF") regulations, including the collection and verification of personal documents and information.
• Restricted Jurisdiction: Any country, province, territory or region where online gambling with the Operator is illegal, prohibited, or not authorized under local law or by the Operator's policies. For clarity, the Services are targeted to Canadian residents under an offshore Curaçao license and are not regulated by Canadian provincial regulators.
• Games: All casino games, including but not limited to slots, table games, live dealer games, instant games, and other betting products made available on the Website.
• Chargeback: Any request by a User to a bank, card issuer or payment provider to reverse a previously completed transaction.
• Business Day: Any day other than a Saturday, Sunday, or official public holiday in Curaçao or Cyprus, as applicable to operational processing.

Account Registration

Eligibility and Age Requirements

• Minimum age: To register and use an Account at Winspirit Casino, you must be at least 18 years old or the minimum legal age for online gambling in your province or territory of residence in Canada, whichever is higher.
• Residence and legality: You confirm that you are a resident of Canada, that online gambling with an offshore operator is not prohibited in your specific province or territory, and that you access the Services strictly from locations where such activity is lawful.
• One account rule: You may hold only one Account with the Operator. Multiple, duplicate or linked accounts may be closed, and related balances and bonuses may be cancelled in accordance with these Terms.

Registration Procedure

1. Account creation: To open an Account, you must complete the online registration form on winspiritbet-ca.com, providing at least your full name, date of birth, residential address, email address, chosen password and any other requested information.
2. Email verification: You agree to provide a valid and accessible email address. The Operator may require you to verify your email before enabling full access to the Services, including by clicking a confirmation link.
3. KYC and identity verification: At any time, and in particular before processing withdrawals or if suspicious activity is detected, the Operator may request KYC documentation, including but not limited to:
   • Government-issued photo ID (passport, driver's license or national ID);
   • Proof of address (utility bill, bank statement or similar, not older than 3 months);
   • Proof of ownership of payment methods used (e.g., bank card copy with masked digits, e-wallet screenshot);
   • Source of funds or source of wealth documentation if required under AML/CTF regulations.
4. Verification outcomes: The Operator reserves the right to suspend or close your Account, void bets and withhold funds (to the extent permitted by law and its license conditions) if:
   • you fail to provide requested documents within a reasonable timeframe;
   • documents are incomplete, forged or inconsistent; or
   • the Operator has reasonable grounds to believe you are underage, acting on behalf of another person, or otherwise breaching these Terms or applicable law.

User Obligations Regarding Account Data and Security

• Accuracy of information: You must ensure that all registration and profile information is complete, accurate and kept up-to-date. Providing false, misleading or outdated information constitutes a breach of these Terms and may lead to suspension or closure of your Account.
• Password and access security: You are solely responsible for maintaining the confidentiality of your login credentials, including your password, and for all activities occurring under your Account. You must:
  • choose a strong, unique password;
  • not share your credentials with any third party;
  • log out after each session; and
  • immediately notify support at [email protected] if you suspect unauthorized access.
• Use for personal, non-commercial purposes: Your Account is for your personal use only and may not be used for professional betting, pools, syndicates, arbitrage, or to facilitate payments on behalf of third parties.
• Prohibited users: The Operator may refuse registration or close Accounts of:
  • persons previously self-excluded or excluded by the Operator or another operator for responsible gambling or fraud reasons;
  • persons located in Restricted Jurisdictions; or
  • persons listed on applicable sanctions or watch lists.

Betting & Gameplay Rules

General Betting Rules

• Game rules: Each Game available on the Website is governed by specific rules and payout tables supplied by the game provider and/or the Operator. By placing a Bet, you agree to the applicable game rules, which prevail in case of conflict with these general provisions.
• Stake limits: Minimum and maximum bet amounts are determined by each Game and may vary by currency, Game type and Player status. The Website interface displays current limits; attempts to place Bets outside these limits will be rejected.
• Bet confirmation: A Bet is considered accepted only after it has been registered on the Operator's server and appears in your game or transaction history. If a confirmation is not received due to technical issues, you should contact support before continuing to play.
• Game results: Game outcomes are determined by random number generators ("RNG") or live game systems certified by independent testing laboratories where required by the Curaçao regulator. Once a result is produced and recorded on the server, it is final, subject to the error and malfunction provisions below.

Cancellation and Modification of Bets

• Player-initiated cancellation: After a Bet has been accepted and the game round has started, you generally cannot cancel or modify the Bet. Some games may allow specific player actions (e.g., double, split, cash-out) as part of gameplay; these are governed strictly by the respective game rules.
• Operator correction of obvious errors: If, due to a technical or human error, a Game displays incorrect odds, paytables, results, balances or other parameters clearly inconsistent with the underlying rules ("obvious error"), the Operator may:
  • void affected Bets;
  • recalculate results according to correct rules and parameters; and/or
  • adjust your Balance to correct any undue gains or losses.
  In such cases, the Operator will provide an explanation upon request and may report material incidents to relevant regulatory or ADR channels.
• Malfunction clause: A malfunction of the Website, Game or underlying systems renders all affected Bets and plays void. Balances and transactions will be restored to the last state recorded on the Operator's servers immediately prior to the malfunction, where technically feasible.

Conduct in Games, Live Casino and Chats

• Respectful behavior: When using live casino, chat and any interactive features, you must:
  • refrain from insults, harassment, threats, hate speech, or discriminatory language;
  • avoid offensive usernames, avatars, or messages;
  • not share personal contact details or advertise products, services or other websites.
• Prohibition of fraud and collusion: You must not:
  • use bots, scripts, software aids, or any form of automation;
  • collude with other players or share card or game information;
  • exploit bugs, glitches or apparent design flaws in any Game or feature;
  • use stolen or unauthorized payment instruments, or engage in money laundering or other criminal conduct.
• Enforcement: The Operator may, at its discretion and in line with applicable law and license conditions:
  • restrict chat privileges;
  • void Bets or confiscate winnings derived from prohibited conduct;
  • suspend or close your Account and report suspicious activity to relevant authorities.

Bonus Terms

General Provisions

• Separate bonus policy: Detailed and game-specific bonus rules are provided in the dedicated bonus policy available via https://winspirit.com/en/bonus-terms. These Terms and the bonus policy apply together; in case of inconsistency, the bonus policy for the specific promotion normally prevails for that promotion.
• Eligibility: Bonuses and promotions are generally intended for Users residing in Canada who meet the registration and KYC conditions. The Operator may restrict certain bonuses to specific provinces, user segments or time periods, and may require email, SMS or on-site opt-in.

Bonus Activation and Wagering Requirements

1. Activation conditions: Each Bonus will specify:
   • the minimum deposit amount (if deposit-related);
   • the maximum bonus amount or number of free spins;
   • the validity period for claiming the Bonus (e.g., within 7 days of registration); and
   • any promo code or specific steps required for activation.
2. Wagering requirements: Unless otherwise stated:
   • Deposit-related bonuses are subject to wagering requirements expressed as a multiple of the bonus amount, or of the sum of bonus plus deposit (e.g., 35x bonus).
   • Free spins winnings may be credited as bonus funds, subject to separate wagering requirements.
   • Only bets placed with bonus funds (and any associated locked real funds) count towards the relevant wagering requirement.
   Full details for each promotion are provided in its terms on the Website. Wagering requirements must be completed within the specified timeframe, which will not extend beyond 31 December 2026 for any ongoing promotion unless clearly renewed and communicated.
3. Contribution of Games: Different Games may contribute differently toward wagering requirements (e.g., slots 100%, table games and live casino 0 - 20%, certain games excluded). The applicable contribution table is published on the Website and may vary by promotion.

Prohibited Games, Bets and Actions under Bonuses

• Game restrictions: Certain Games or game types may be excluded from bonus wagering or limited, including specific high-return slots, progressive jackpots or low-risk table games. Placing Bets on excluded Games with active bonus funds may result in confiscation of the Bonus and any related winnings.
• Betting patterns: The Operator may consider the following (non-exhaustive) behaviors as bonus abuse:
  • placing single high-stake bets significantly exceeding typical stakes shortly after activation of a Bonus;
  • using strategies to artificially extend gameplay while minimizing risk (e.g., simultaneous betting on red and black, or on multiple outcomes covering most of the table);
  • delaying bonus rounds or free spins from one game session to another, or "saving" bonus features for use after wagering requirements have been met.
• Consequences of abuse: In case of suspected bonus abuse, the Operator may:
  • remove the Bonus and associated winnings;
  • void affected Bets;
  • restrict your eligibility for future promotions; and/or
  • close your Account where abuse is serious or repeated.

Combining Promotions

• One active bonus at a time: Unless explicitly allowed, only one active Bonus can be in play on your Account at any given time. Activating a new Bonus may cancel or replace an existing one, together with any associated wagering progress.
• Non-transferability: Bonuses and free spins are non-transferable and may not be sold, exchanged, or assigned to another User or Account.
• Right to modify or withdraw: The Operator may modify, suspend or terminate any Bonus or promotion at any time for regulatory, technical or commercial reasons, provided that:
  • changes will not retroactively deprive you of an already-earned, clearly vested benefit; and
  • material changes will be communicated via the Website, email or on-site notification.

Payments & Withdrawals

Deposits

• Payment methods: Deposits may be made using:
  • bank cards (e.g., Visa, Mastercard, where supported for Canadian players);
  • e-wallets and online payment systems (where available in Canada);
  • bank transfers; and
  • selected cryptocurrencies or digital assets, if and when offered, subject to separate terms and exchange-rate practices.
  Specific available methods may change over time and may be provided in cooperation with Complete Technologies Limited (Cyprus) or other authorized processors.
• Deposit limits: The Operator may impose minimum and maximum deposit amounts per transaction, day, week or month. Limits may depend on your payment method, verification status and responsible gambling settings.
• Fees: The Operator generally does not charge deposit fees. However, your bank, card issuer, e-wallet provider or cryptocurrency network may apply fees, exchange-rate margins or cash-advance charges for which the Operator is not responsible.
• Funds availability: Accepted deposits are usually credited to your Account immediately or within a short period, subject to technical processing. If you believe a deposit has not been correctly credited, you must contact support and provide proof of payment.

Withdrawals

1. General withdrawal rules:
   • Withdrawals are processed only to payment methods in your own name and, where possible, to the same method used for deposits (closed-loop policy), subject to technical and regulatory constraints.
   • You must satisfy all applicable KYC, AML and wagering requirements before a withdrawal is approved.
2. Limits and processing times:
   • The Operator may apply minimum and maximum withdrawal limits per transaction, day, week or month, depending on your Player status, payment method, and risk profile.
   • Internal review of withdrawals is typically completed within a few Business Days, but in some cases (e.g., additional KYC checks, large wins, technical issues), this may be longer, always within a reasonable timeframe and no later than required by applicable law and regulatory guidance valid through 2026.
   • Time taken by banks, card schemes, e-wallets or blockchain networks is outside the Operator's control.
3. Fees and exchange rates:
   • The Operator may charge reasonable handling fees for withdrawals, particularly for small or frequent payouts or for currency conversions; any such fees will be disclosed prior to confirmation of your withdrawal request where practicable.
   • If your Account currency differs from your payment method currency, conversions will be performed at prevailing rates of the Operator's or processor's banking partners, which may include a margin and are outside the Operator's direct control.

Refunds, Chargebacks and Reversals

• Refund policy: Gambling services are considered provided at the time you place a Bet. As a rule, deposits and Bets are non-refundable once the related game round has started, except where:
  • the Operator cancels or voids Bets due to malfunctions or errors; or
  • a refund is required by applicable law or regulator/ADR decision.
• Chargebacks and disputes with payment providers:
  • You must not initiate unjustified chargebacks or payment reversals. If you dispute a transaction, you must first contact the Operator to seek resolution.
  • In case of a chargeback, the Operator may:
    • suspend or close your Account;
    • recover chargeback amounts and associated fees from your Balance; and/or
    • report fraudulent behavior to payment providers, authorities and credit-reporting agencies.
• Bonus-related withdrawals: If you attempt to withdraw funds that are still subject to wagering requirements or other bonus conditions, the Operator may:
  • reject or delay the withdrawal until requirements are met; or
  • cancel the Bonus and associated winnings and process the withdrawal of remaining eligible funds.

Limitation of Liability

Operator's Obligations

• Fairness and integrity: The Operator undertakes to:
  • offer Games that, where required, are tested and certified by independent laboratories under Curaçao regulation;
  • maintain systems designed to accurately record Bets, results, balances and transaction histories; and
  • operate the Services in accordance with applicable license conditions, AML/CTF obligations and responsible gambling principles, within the Curaçao regulatory framework extended through at least 2026 unless amended.
• Accuracy of information: While the Operator takes reasonable care to ensure that information on the Website (including rules, paytables, promotions) is accurate and current, typographical errors, omissions or outdated content may occur. In such cases:
  • the Operator will endeavor to correct the information promptly; and
  • your rights will be determined primarily by the underlying game rules or specific promotional terms intended by the Operator, subject to regulatory oversight.

Exclusions and Limitations

• No liability for certain losses: To the maximum extent permitted by applicable law, the Operator, its affiliates, directors, employees, agents and suppliers shall not be liable for:
  • loss of profits, winnings, revenue, business, contracts or anticipated savings;
  • loss or corruption of data or damage to goodwill or reputation; or
  • consequential, indirect, incidental or punitive damages arising out of your use of the Services.
• Technical failures and interruptions: The Operator is not liable for downtime, network disruptions, delays, or failures caused by:
  • internet or telecommunications providers, power outages or force majeure events;
  • hardware or software failures on your devices; or
  • third-party service providers, including game suppliers and payment processors, provided the Operator has taken reasonable steps in selecting and monitoring them.
  In cases where Bets are affected, the Operator will use reasonable efforts to restore balances to the last accurate state.
• Maximum compensation: Where the Operator is found liable to you in connection with a specific Bet, game round or transaction, its maximum liability will not exceed the higher of:
  • the amount of the Bet or stake placed by you in respect of the game or transaction giving rise to the liability; or
  • the amount actually and demonstrably lost by you as a direct result of the Operator's breach, up to a reasonable cap consistent with Curaçao regulatory expectations.
• Non-excludable rights: Nothing in these Terms shall exclude or limit any liability which cannot be excluded or limited under applicable law, including liability for death or personal injury caused by negligence or for fraud or fraudulent misrepresentation.

Intellectual Property Rights

Ownership

• Website content: All intellectual property rights in and to the Website and Services, including but not limited to text, graphics, logos, icons, images, audio-visual content, software, source code, design, structure, layout and underlying databases, are owned by the Operator, its licensors or game suppliers.
• Trademarks: "Winspirit Casino", related logos, domain names (including winspiritbet-ca.com) and other branding elements are trademarks or service marks owned or licensed by the Operator. Unauthorized use is strictly prohibited.

Permitted and Prohibited Uses

• Limited license: Subject to your compliance with these Terms, the Operator grants you a personal, non-exclusive, non-transferable, revocable license to access and use the Website for private, non-commercial entertainment purposes only.
• Prohibitions: You must not, without prior written consent from the Operator:
  • copy, reproduce, modify, adapt, translate, reverse engineer, decompile, disassemble or create derivative works from the Website, software or any part thereof, except to the limited extent permitted by mandatory law;
  • distribute, license, sublicense, sell, rent, lease, assign, transfer or otherwise commercially exploit the Website or any content;
  • circumvent any technical protection measures, access controls or security features; or
  • use any automated tools (including crawlers, robots or scrapers) to access, extract or index Website content for any purpose other than non-commercial search engine indexing in accordance with standard robots.txt practices.

Privacy & Data Protection

Your personal data is collected and processed by the Operator in accordance with its privacy policy, which forms an integral part of these Terms. The current privacy policy is available at https://winspirit.com/en/privacy-policy and may be updated from time to time, but in any event will continue to govern processing of Canadian players' data throughout the period up to at least 31 December 2026 or until replaced.

By using the Services, you acknowledge that:

• your data may be processed in Curaçao, Cyprus, or other jurisdictions where the Operator or its processors are located;
• your data may be used for purposes including account administration, KYC/AML checks, payment processing, responsible gambling, fraud prevention, customer support and marketing (where permitted by law and your preferences); and
• you have rights to access, correct, and, where applicable, delete or restrict the processing of your personal data, subject to legal and regulatory obligations retained by the Operator.

Changes to Terms

Right to Amend

• Updates: The Operator may amend these Terms, including for purposes of complying with changes in law or regulation (such as developments under Curaçao's National Ordinance for Games of Chance (LOK)), addressing market developments, or improving user protection and clarity.
• Effective date: Each updated version will specify its effective date and will not apply retroactively to completed transactions, except where a regulatory authority or law requires otherwise for player protection.

Notification Procedure

• Means of notification: Material changes will be communicated by one or more of the following methods:
  • publishing the revised Terms on winspiritbet-ca.com with a new effective date;
  • displaying an on-site banner, pop-up or notice upon login; and/or
  • sending an email to the primary email address registered to your Account.
• Acceptance of changes: By continuing to use the Services after the effective date of revised Terms, you are deemed to have accepted the changes. If you do not agree, you must stop using the Website and may request closure of your Account and withdrawal of any eligible Balance.

Termination & Suspension

Termination by the User

• Account closure: You may request closure of your Account at any time by contacting customer support at [email protected] or, where available, through the Website's account settings.
• Settlement of balance: Upon closure, the Operator will, subject to KYC/AML requirements and any applicable investigation, pay out any remaining real-money Balance not subject to dispute, bonus conditions or legal restrictions.

Suspension and Termination by the Operator

• Grounds for suspension or closure: The Operator may suspend or close your Account, freeze funds and/or void Bets if it reasonably suspects or identifies:
  • breach of these Terms, including bonus abuse or multiple account creation;
  • fraud, collusion, money laundering, terrorist financing or other criminal activity;
  • use of stolen or unauthorized payment instruments;
  • misuse of the Website, including technical attacks, hacking or scraping;
  • underage gambling or use of the Account by a third party; or
  • obligations under law, regulatory directives or court orders.
• Procedure and notification:
  • Where legally permitted and not detrimental to ongoing investigations, the Operator will notify you via email of the suspension or closure and the main reasons for the action.
  • You may be asked to provide additional information or documents within a specified timeframe, particularly for KYC/AML clearing.
• Funds upon termination:
  • If your Account is closed for reasons other than serious breach or illegal activity, the Operator will return any remaining real-money Balance to you, subject to standard withdrawal rules.
  • If your Account is closed due to fraud, money laundering or other grave breach, the Operator may, to the extent permitted by law and its regulatory framework, void Bets, forfeit Bonuses and withhold funds, and may report the matter to competent authorities.

Governing Law & Jurisdiction

Applicable Law

• Governing law: These Terms, your use of the Website and all related contractual and non-contractual matters are governed by the laws of Curaçao, without prejudice to any mandatory consumer protection rules of your province or territory of residence in Canada that may apply.
• Regulatory framework: The gambling operations are conducted under license 8048/JAZ2014-044 issued under the Antillephone N.V. master license in Curaçao, subject to oversight by the Curaçao Gaming Control Board (GCB) and any successor bodies implementing the LOK framework through at least 2026.

Dispute Resolution

• Internal complaints: If you have a complaint, you must first contact the Operator's support team at [email protected] or [email protected], providing:
  • your Account details;
  • a detailed description of the issue;
  • relevant screenshots or transaction references.
  The Operator will use reasonable efforts to investigate and respond within a reasonable timeframe, typically within 14 - 30 days.
• Alternative dispute resolution (ADR): If you are not satisfied with the Operator's final response, you may escalate the dispute to the Antillephone N.V. ADR channel at [email protected], in accordance with the procedures set by the license provider and applicable through at least 2026.
• Courts and arbitration: Subject to any available ADR and mandatory consumer rights, any dispute arising out of or in connection with these Terms shall be submitted to the competent courts of Curaçao. Nothing prevents you from bringing claims in your local courts if non-waivable consumer protection laws in Canada so require.

Contact Information

If you have any questions, complaints, requests for information, or legal notices relating to these Terms or the Services provided to Canadian players under Winspirit Casino, you may contact the Operator using the following details:

• Customer Support Email: [email protected]
• General Information Email: [email protected]
• Sales Inquiries: [email protected]
• Press and Media: [email protected]
• Human Resources: [email protected]
• ADR / Licensing Complaints (Antillephone N.V.): [email protected]
• Official Website (Canada-facing): https://winspiritbet-ca.com
• License Verification: https://validator.antillephone.com
• Curaçao Regulator: https://gamingcontrolcuracao.org

Registered corporate entities associated with the operation of Winspirit Casino include:

• Complete Technologies N.V., registration number 137314, incorporated in Curaçao, acting as the primary operator and license holder.
• Complete Technologies Limited, registration number HE 356402, incorporated in Cyprus, acting, among others, as payment processing subsidiary for fiat transactions.

Where a specific physical mailing address is required for formal legal notices, you may request the current address details from customer support, and any updated information will be published on winspiritbet-ca.com as it becomes available.